Refund policy

Return & Refund Policy

All sales of sports cards, trading card boxes, packs, U.S. Mint coins, bullion, and similar collectible products are final. These items are not eligible for return, refund, or exchange.

For all other eligible merchandise, including Christian books, card supplies, and other non-collectible items, returns are accepted within 14 days of delivery. To qualify for a return, the item must be unused, in the same condition as received, in its original packaging, and accompanied by proof of purchase.

To request a return, please contact us at:

hightide.family.retailers@jjhightideretailers.onmicrosoft.com

Return items must be sent to:

Hightide Family Retailers

6030 Marshalee Drive, 602

Elkridge, Maryland 21075

After your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 3 to 5 business days.

Unless the item was damaged, defective, or sent in error, customers are responsible for return shipping costs. Shipping charges are non-refundable.

If your order arrives damaged or there is an issue with the item you received, please contact us promptly so we can help.